Decoding Data for a Better Downtown
Even if you’re not exactly a data-scientist, here’s an easy approach to leverage data for more rapid growth potential.
Imagine being able to anticipate the needs of your residents and visitors, a place where every initiative is rooted in understanding and foresight. This isn't a fantasy; it's the power of a data-driven approach. Even the most traditional communities and small budgets can leverage readily available information to revitalize and grow. This is incredibly important because often the important parts of growth—infrastructure and transportation—are largely reactive and there’s a painful progress that must occur while these areas catch up. In data-driven communities, leaders are quicker to recognize patterns and trends, and thus, can address them sooner or advocate to do so.
The misconception is that this requires advanced technical prowess. In reality, it's about shifting from guesswork to informed action, using accessible tools and readily gathered insights to shape a more vibrant and prosperous downtown.
Understanding the Data-Driven Shift
At its heart, a data-driven approach means using information to guide decisions, moving beyond assumptions. Rather than presuming a need for more parking, for instance, data can reveal the true parking patterns and potential solutions. Similarly, instead of speculating on desired retail offerings, insights from local trends and consumer behavior can steer business recruitment.
The importance of this shift lies in its ability to focus efforts where they yield the greatest impact. Since resources are always limited, recognizing this allows the smartest spend and allocation of money.
Data illuminates targeted improvements, makes a community more attractive to potential businesses by showcasing its understanding of market needs, boosts tourism by revealing visitor patterns, and enables smarter investments by prioritizing projects based on factual evidence. It’s a win for everyone.
Practical Steps to Data-Driven Revitalization
It all begins with leveraging existing resources. Your chamber’s website is a good place to start. Tools like Google Analytics provide invaluable insights into visitor behavior, including where they come from, what pages they engage with, and how long they stay. Next, social media platforms also offer a wealth of information about your audience, revealing demographics and engagement patterns.
Complement these digital insights with existing records, such as business license data, event attendance figures, and parking records, organized into simple spreadsheets for easy analysis. Best of all, this analysis can be done by an AI.
Beyond existing chamber resources, simple data collection methods can yield significant insights. Things like:
- Local government data, often available online or with a visit to City Hall, which can provide valuable demographic and traffic information. There may also be cause-based nonprofits in your area that are tracking important numbers such as a Safe Streets coalition working on creating safer biking and pedestrian outlets may have the numbers you need
- Regular engagement with local businesses, through meetings or questionnaires, ensures their voices are heard and their needs addressed. What are they hearing from their customers and visitors?
- Customer/visitor surveys, whether on paper or using free online tools like Google Forms, offer direct feedback on visitor experiences and preferences. If your chamber isn’t a CVB, check with the entity that handles visitor info and learn what they track and how.
- Foot traffic counts, conducted by volunteers at key locations, provide a snapshot of pedestrian activity at different times.
Transforming data into actionable strategies involves identifying trends, prioritizing projects, and communicating findings effectively. Look for patterns in the collected data to understand emerging needs and opportunities. Write a prompt for your favorite AI about what you need, the data you have, and ask it to look for patterns. Request that it access similar sized towns or areas.
With the research capabilities of LLMs increasing daily, you can do with it what might have taken you hours to do before.
Use these gathered insights to prioritize projects that will have the most significant impact on the community. Present your findings to stakeholders, including businesses, government officials, and residents, using clear and concise visuals like charts and graphs (your AI can do this too).
But how can you use this knowledge and why would you want to take the time?
Real-World Data Applications
Consider the challenge of empty storefronts. They make your town look like it’s part of an evacuation plan, not a growth hub or innovative area. No one wants to invest (or live) in an area that looks like its best years are behind it. Empty storefronts also communicate that it’s not a great place to find a job. This is not ideal, especially since what people view with their eyes communicates a much louder message than the marketing collateral they’re reading about your town.
Your survey data can help you fill those empty spots. For instance, let’s say your survey data reveals a demand for unique, local shops. With this knowledge, the chamber can actively recruit artisans and entrepreneurs, promoting the availability of storefronts with data to back up the demand.
Or imagine you discover low evening foot traffic downtown by analyzing foot traffic counts. A significant drop in foot traffic after 5 PM can be remedied by creating fun themed evenings out (example: First Friday, Girl’s Night Out, Trick or Treat, etc.). The initiatives can encourage businesses to extend their hours and the excitement will attract visitors, making it an experience.
Revitalizing your downtown doesn't require a degree in data science. By embracing a data-driven approach, using simple tools and readily available information, you can make informed decisions that foster growth and prosperity.
Begin by leveraging existing resources, collect data through accessible methods, and let the insights guide your strategic initiatives. It also makes it a whole lot easier when you’re asking for an investment to bolster your suggestions.
As a bonus, here’s a Getting Started Checklist for Making Data-driven Decisions
Your Data-Driven Downtown: Getting Started Checklist
Ready to bring the power of data to your downtown? Here's a simple checklist to get you started:
☐ Set up Google Analytics on your website:
If you don't have it already, integrate Google Analytics to track website traffic and user behavior. Most website platforms have built-in integrations, or you can find tutorials online.
☐ Review social media insights for the past month:
Dive into the analytics provided by your social media platforms (Facebook, Instagram, etc.). Look for trends in engagement, audience demographics, and popular content.
☐ Schedule a volunteer foot traffic count for two key intersections:
Coordinate with volunteers to conduct foot traffic counts at two strategic locations during different times of the day and week. Create a simple data collection sheet to record the counts.
☐ Create a simple customer survey using Google Forms:
Design a short survey with key questions about customer experiences and preferences. Seek assistance from business members in the form’s creation and getting it out to business customers and visitors of your area. Use Google Forms or a similar tool to collect responses.
☐ Find local government data websites:
Identify and bookmark the websites of your city or county government departments that provide relevant data, such as demographics, traffic patterns, and economic indicators. Talk to your economic development department and your visitor’s bureau (if separate from the chamber).
☐ Organize existing data:
Gather any already existing data. This could be things like event attendance, business licenses, or any other data that your chamber already possesses. Put this data into spreadsheets.
☐ Enlist AI’s Help:
If you’re not a data guru, create a prompt and upload your data to the AI of your choosing. Ask it to extrapolate patterns and compare your findings to towns of similar sizes. Explain what you most want to know. Use AI research features.
By completing these initial steps, you'll lay the foundation for a data-driven approach to downtown revitalization. Remember, data isn’t a four-letter word (okay, it is but not in that sense). It’s your ally in creating a thriving community.
The Caldwell Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Professionals Community.